Ryanair row: has digital revolution left elderly behind?

Older people are at risk of ‘digital exclusion’ in an increasingly online world

Older woman using a tablet
Elderly people are facing problems when trying to navigate an increasingly digitised and online world
(Image credit: Sol de Zuasnabar Brebbia)

An elderly couple have described how they were left “flustered and upset” after being charged £110 by Ryanair for printing incorrect boarding passes.

Ruth Jaffe, 79, and Peter Jaffe, 80, were forced to pay the fee after they “accidentally downloaded their return boarding passes instead of the outgoing ones for a flight to France”, reported The Guardian. The couple told BBC Radio 4’s “Today” programme that the airline’s “confusing” website design had led to the error.

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