'Welcome to America's customer service nightmare'

Opinion, comment and editorials of the day

A stock photo of a frustrated woman talking on the phone.
Calling 'large American companies most often means spending hours trying to get help'
(Image credit: Stock Photo via Getty Images)

'Happy holidays? Only if you don't need customer service in America.'

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Justin Klawans, The Week US

Justin Klawans has worked as a staff writer at The Week since 2022. He began his career covering local news before joining Newsweek as a breaking news reporter, where he wrote about politics, national and global affairs, business, crime, sports, film, television and other news. Justin has also freelanced for outlets including Collider and United Press International.