Wait, what? Fliers are less dissatisfied than ever with North American airlines — even when they're saddled with extra fees, fewer flight options, and record-breaking cancelations, a new survey from J.D. Power and Associates reveals. The airline industry earned 712 points out of 1,000 — its highest ranking since 2006.
Passengers said they were pleased with easier check-in, new in-flight services such as Wi-Fi, and are coming to terms with being nickel and dimed for services that were once complimentary, like checking bags. Of course, that doesn't mean customers love paying more: "We certainly would not conclude that people are happy with these fees, but we are seeing it go from worst to less bad," a J.D. Power and Associates told Bloomberg. "There is certainly less dissatisfaction."
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