Say it ain't so
Time Warner Cable is consistently deemed one of America's most unpopular companies, blasted regularly with complaints of spotty internet service, abysmal customer service, and near-constant rate hikes. But if you've remained a loyal customer anyway, Time Warner has a reward for you: Another rate hike!
In an interview with Variety, Time Warner Cable CEO Rob Marcus said the company is planning yet another round of rate hikes for 2014, though he refused to specify exactly how much more customers should expect to pay. If you get angry at the very idea of an amorphous, unspecified price increase on the same service you're already paying for, don't worry — according to Marcus, this round of rate increases will be "customer friendly."
According to Marcus, the company plans to streamline the way it rolls out its rate hikes. Customers who subscribe to the service's "triple play" package — which includes phone, cable, and internet — have in the past sometimes been hit with three separate rate increases within a single year. Now, all three of those rate increases will be rolled into a single rate increase. "It's more customer friendly, and it's easier for us to manage," said Marcus. So everyone's happy.
For more, click over to Variety.