Comcast to customer: Sorry we called you 'a--hole' on your bill

A recent survey found that "the only thing people hate more than the government is their internet provider" — and it turns out the feeling may be mutual.

When a customer in Spokane, Washington, tried to cancel his family’s Comcast subscription, The Hill reports, he found his first name was changed on his next bill from "Ricardo" to "Asshole."

Comcast has reportedly apologized to the Browns, saying the incident is "completely unacceptable and inappropriate" and that the company is "conducting a thorough investigation."

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The family is not sure how it happened, either. Ricardo's wife, Lisa, reports that they had been polite throughout the long and frustrating struggle of trying to get out of their contract. "It could have been that person was upset because I didn't take the offer," she said.