Apple apologizes for having contractors listen to Siri recordings
Apple is apologizing following reports that contractors were listening to users' Siri recordings, saying it fell short of its "ideals."
The company on Wednesday issued this apology while announcing updates to its audio review policies, reports The Verge. The Guardian reported in July that in reviewing some Siri audio to improve the virtual assistant, "contractors regularly hear confidential medical information, drug deals, and recordings of couples having sex." The fact that humans might listen to audio recorded by Siri wasn't being clearly disclosed to Apple users. Apple at the time said that only a small amount of Siri requests are analyzed in this way.
Apple now says that after reviewing this program, which it previously suspended, "we realize we haven't been fully living up to our high ideals, and for that we apologize." It plans to resume a Siri audio review program, but going forward, customers will have to opt in, and only Apple employees, not contractors, can listen to Siri audio samples. Apple also says it will work to delete any recordings from when Siri is accidentally triggered and won't retain audio recordings of Siri interactions by default. The company is hoping that users do opt into this "knowing that Apple respects their data and has strong privacy controls in place."
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Apple certainly wasn't alone in facing criticism over reports of human contractors listening to users' audio that could sometimes include sensitive information, with similar complaints being lodged at Google over its Assistant and Amazon over its Alexa. Amazon earlier this month started allowing users to opt out of human review of Alexa recordings, while Google, like Apple, paused human review of Assistant audio. Apple says it will restart its audio review program with the release of a software update this fall.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Brendan worked as a culture writer at The Week from 2018 to 2023, covering the entertainment industry, including film reviews, television recaps, awards season, the box office, major movie franchises and Hollywood gossip. He has written about film and television for outlets including Bloody Disgusting, Showbiz Cheat Sheet, Heavy and The Celebrity Cafe.
-
US charges Indian tycoon with bribery, fraud
Speed Read Indian billionaire Gautam Adani has been indicted by US prosecutors for his role in a $265 million scheme to secure solar energy deals
By Peter Weber, The Week US Published
-
Boeing machinists approve contract, end strike
Speed Read The company's largest union approved the new contract offer, ending a seven-week strike
By Peter Weber, The Week US Published
-
US economy still strong in final preelection report
Speed Read It grew at a solid 2.8% annual rate from July through September
By Peter Weber, The Week US Published
-
Boeing machinists reject deal, continue strike
Speed Read The rejection came the same day Boeing reported a $6.2 billion quarterly loss
By Peter Weber, The Week US Published
-
Ports reopen after dockworkers halt strike
Speed Read The 36 ports that closed this week, from Maine to Texas, will start reopening today
By Peter Weber, The Week US Published
-
Empty-nest boomers aren't selling their big homes
Speed Read Most Americans 60 and older do not intend to move, according to a recent survey
By Peter Weber, The Week US Published
-
Brazil accuses Musk of 'disinformation campaign'
Speed Read A Brazilian Supreme Court judge has opened an inquiry into Elon Musk and X
By Rafi Schwartz, The Week US Published
-
Disney board fends off Peltz infiltration bid
Speed Read Disney CEO Bob Iger has defeated activist investor Nelson Peltz in a contentious proxy battle
By Rafi Schwartz, The Week US Published