Twitter's plan to crack down on trolls and online abuse
'We're going to get a lot more aggressive about it, and it's going to start right now,' vows Twitter CEO

Twitter has announced details of a new, hardened approach to dealing with trolls and online abuse in order to improve the safety of its users.
The social media giant has come under mounting pressure to deal with the soaring levels of abuse on its site. Earlier this month, an internal memo revealed CEO Dick Costolo admitting that Twitter "sucks at dealing with trolls".
The company says it has already overhauled how it reviews reports of abuse, which involved "significant changes" to its tools, processes and staffing. "These investments allow us to handle more reports of abuse with greater efficiency," it added.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Since improving reporting policies in December, Twitter says it now receives five times as many abuse reports and has tripled the size of its support team tasked with handling them.
New measures will include forcing users who receive temporary bans to verify a telephone number before they are allowed back on the site. This will make it easier for Twitter to cross-check phone numbers against repeat offenders and ban them permanently.
The company has also pledged to introduce further improvements to its abuse reporting tools, and make it easier for users to filter abusive messages out of their replies.
It also plans to shift "the cost of dealing with harassment" on to the abusers, rather than the victims, Costolo told the New York Times. However, he gave no details on how the company plans to accomplish this.
Costolo claimed the leaked memo showed his determination to deal with the problem. "I wanted to really send a wake-up call to the company that we're going to get a lot more aggressive about it, and it’s going to start right now," he said.
"Some people believe that Twitter hasn't taken the issue seriously because harassment isn't a form of physical harm – they're just tweets. No, that's not true at all. We've always taken it seriously," he added.
"This move doesn't resolve Twitter's whack-a-mole troll problem entirely," says The Verge. But it does "add a layer of friction to the lives of the most dedicated trolls, and in that sense it could at least begin to address the issue".
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
-
What will be Warren Buffett's legacy?
Talking Points Observers call him 'the greatest investor of all time.'
-
Art review: "Wayne Thiebaud: Art Comes From Art"
Feature At the Legion of Honor, San Francisco, through Aug. 17
-
What are certificates of deposit and how do they work?
The Explainer CDs may be the right solution for your savings goals
-
What happens if tensions between India and Pakistan boil over?
TODAY'S BIG QUESTION As the two nuclear-armed neighbors rattle their sabers in the wake of a terrorist attack on the contested Kashmir region, experts worry that the worst might be yet to come
-
Why Russia removed the Taliban's terrorist designation
The Explainer Russia had designated the Taliban as a terrorist group over 20 years ago
-
Inside the Israel-Turkey geopolitical dance across Syria
THE EXPLAINER As Syria struggles in the wake of the Assad regime's collapse, its neighbors are carefully coordinating to avoid potential military confrontations
-
'Like a sound from hell': Serbia and sonic weapons
The Explainer Half a million people sign petition alleging Serbian police used an illegal 'sound cannon' to disrupt anti-government protests
-
The arrest of the Philippines' former president leaves the country's drug war in disarray
In the Spotlight Rodrigo Duterte was arrested by the ICC earlier this month
-
Ukrainian election: who could replace Zelenskyy?
The Explainer Donald Trump's 'dictator' jibe raises pressure on Ukraine to the polls while the country is under martial law
-
Why Serbian protesters set off smoke bombs in parliament
THE EXPLAINER Ongoing anti-corruption protests erupted into full view this week as Serbian protesters threw the country's legislature into chaos
-
Who is the Hat Man? 'Shadow people' and sleep paralysis
In Depth 'Sleep demons' have plagued our dreams throughout the centuries, but the explanation could be medical