Water bill discounts: the customers due to save money

Watchdog orders Thames Water and Southern Water among others to repay millions to customers for missing targets

Water companies have faced huge protests over leaked sewage
Environment Agency workers take a water sample after a ruptured pipe leaked sewage in Saltburn-by-the-Sea, North Yorkshire
(Image credit: Ian Forsyth/Getty Images)

Thames Water will be forced to return more than £50m to its customers and Southern Water almost £30m after both water providers missed key performance targets.

Yorkshire Water, which has to return £15m, and Anglian Water, which has to return £8.5m, are among the dozen companies in England and Wales facing penalties by the water services regulator, Ofwat.

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