In 2003, Red Lobster learned a hard lesson: When you offer "Endless Crab" for dinner, you'd better be ready to serve endless crab. In a story on the ups and downs of the seafood chain, BuzzFeed documents one of Red Lobster's biggest mistakes: a 2003 "Endless Crab" special that was taken too literally by diners.
Red Lobster's tactical error was underestimating just how many times customers would request another crab plate during a single visit. "It wasn't the second helping [of crab], it was the third that hurt,” said Joe Lee, CEO of parent company Darden Restaurants, on a call with investors. "And the fourth," said Red Lobster president Dick Rivera.
The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
-
The week’s best photosIn Pictures A monstrous parade, a hungry tortoise, and more
-
The Week Unwrapped: Should we be eating less fat – or more?Podcast Plus who will benefit from the surprise Dutch election result? And how can art improve our health?
-
AI models may be developing a ‘survival drive’Under the radar Chatbots are refusing to shut down
-
Hungary’s Krasznahorkai wins Nobel for literatureSpeed Read László Krasznahorkai is the author of acclaimed novels like ‘The Melancholy of Resistance’ and ‘Satantango’
-
Primatologist Jane Goodall dies at 91Speed Read She rose to fame following her groundbreaking field research with chimpanzees
-
Florida erases rainbow crosswalk at Pulse nightclubSpeed Read The colorful crosswalk was outside the former LGBTQ nightclub where 49 people were killed in a 2016 shooting
-
Trump says Smithsonian too focused on slavery's illsSpeed Read The president would prefer the museum to highlight 'success,' 'brightness' and 'the future'
-
Trump to host Kennedy Honors for Kiss, StalloneSpeed Read Actor Sylvester Stallone and the glam-rock band Kiss were among those named as this year's inductees
-
White House seeks to bend Smithsonian to Trump's viewSpeed Read The Smithsonian Institution's 21 museums are under review to ensure their content aligns with the president's interpretation of American history
-
Charlamagne Tha God irks Trump with Epstein talkSpeed Read The radio host said the Jeffrey Epstein scandal could help 'traditional conservatives' take back the Republican Party
-
CBS cancels Colbert's 'Late Show'Speed Read 'The Late Show with Stephen Colbert' is ending next year
