In the aftermath of the much-publicized dragging of a passenger off of a United Airlines flight last week, the company has changed its policy that gave crew members the authority to displace customers already onboard planes.
On an overbooked flight last Sunday from Chicago to Louisville, United said four crew members had to get to Kentucky, and after passengers did not volunteer to give up their seats, the airline picked four people to get off the flight. Dr. David Dao refused to leave, and he was dragged off the plane; other passengers filmed the incident, and the video went viral, causing outrage.
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