You probably treat workers at Walmart worse than ones at Saks

Customer service.
(Image credit: Chris Hondros/Getty Images)

'Tis the season for mass consumption — and it might not always be so jolly.

A new study published in the Journal of Consumer Psychology found that consumers' behavior toward service workers may be affected by their shopping goals. Johannes Boegershausen, a Ph.D. candidate at the University of British Columbia's Sauder School of Business and co-author of the study, explained that "when shoppers focus only on paying the lowest price, they become less attuned to understanding the human needs of others — or even recognizing them."

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