LaVar Ball's company is apparently a nightmare for customers

LaVar Ball.
(Image credit: Koroliovas/Getty Images)

It appears the BBB is no fan of BBB.

The New York Daily News reported Monday that Big Baller Brand, the apparel company helmed by vocal sports father LaVar Ball, has been panned a whopping 32 times in scathing complaints to the Better Business Bureau, a nonprofit organization that lets consumers review businesses. The reviews paint an ugly picture for Big Baller Brand: Consumers variously claim that their shipments have been bungled, that the company refuses to refund erroneous orders, and that the telephone number listed on the brand's website does not actually work.

It gets worse: Big Baller Brand has completely ignored 12 complaints sent to the Better Business Bureau, and five have yet to see resolution. One consumer claims in his complaint, posted to the Better Business Bureau's website, that he was derided as a "small baller" for complaining about shipping delays. For their efforts — or lack thereof — Big Baller Brand received an "F" grade from the Better Business Bureau.

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Blair Looney, the CEO of the division of the Better Business Bureau that oversees Big Baller Brand, said in a statement that his organization has contacted Big Baller Brand twice in the last two months "asking for their cooperation in addressing the pattern of complaints that we are seeing." But the company has ignored such outreach, Looney said.

This is not the first time Big Baller Brand has come under scrutiny. Prominent figures in the basketball world — like former Los Angeles Lakers star Shaquille O'Neal — have criticized the $495 price tag on the company's first signature shoe, the ZO2s, named for Ball's eldest son and current Lakers rookie Lonzo Ball.

Read more no-holds-barred reviews of Big Baller Brand at the Better Business Bureau.

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