Google should start a customer service line, Democratic congressman says

Rep. Steve Cohen (D-Tenn.) has a few personal problems with the Google "apparatus."

When Google CEO Sundar Pichai appeared before the House Judiciary Committee on Tuesday, GOP congressmembers alleged the search engine has liberal bias and Democrats questioned its possible expansion into China. Cohen, though, used his time to make some digs at cable TV's unanimously hated customer service lines.

Cohen started his speaking time with a confession: "I use your apparatus often ... and I don't understand the different ways you can turn off the locations," he said, adding "there's so many different things." Perhaps Google could build an "online school" for users to ask questions, Cohen suggested. "And not like Comcast where you get put on hold for 30 minutes," he added.

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Next up, Cohen launched an accusation that specifically countered his GOP colleagues'. While Republicans such as Rep. Lamar Smith (R-Texas) have largely suggested Google's search algorithm has a liberal bias, Cohen said searching his own name largely brings up results from conservative sites such as The Daily Caller and Breitbart. "This weekend I was on MSNBC four times," Cohen declared, saying these results seemingly show Google is "overly using conservative news organizations" to populate its news feed. Watch that moment below. Kathryn Krawczyk