Google should start a customer service line, Democratic congressman says

published 11 December 2018

Rep. Steve Cohen (D-Tenn.) has a few personal problems with the Google "apparatus."

When Google CEO Sundar Pichai appeared before the House Judiciary Committee on Tuesday, GOP congressmembers alleged the search engine has liberal bias and Democrats questioned its possible expansion into China. Cohen, though, used his time to make some digs at cable TV's unanimously hated customer service lines.

Subscribe to The Week

Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

SUBSCRIBE & SAVE

https://cdn.mos.cms.futurecdn.net/flexiimages/jacafc5zvs1692883516.jpg

Sign up for The Week's Free Newsletters

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

Next up, Cohen launched an accusation that specifically countered his GOP colleagues'. While Republicans such as Rep. Lamar Smith (R-Texas) have largely suggested Google's search algorithm has a liberal bias, Cohen said searching his own name largely brings up results from conservative sites such as The Daily Caller and Breitbart. "This weekend I was on MSNBC four times," Cohen declared, saying these results seemingly show Google is "overly using conservative news organizations" to populate its news feed. Watch that moment below. Kathryn Krawczyk

Explore More

Kathryn is a graduate of Syracuse University, with degrees in magazine journalism and information technology, along with hours to earn another degree after working at SU's independent paper The Daily Orange. She's currently recovering from a horse addiction while living in New York City, and likes to share her extremely dry sense of humor on Twitter.

Subscribe to The Week

Sign up for The Week's Free Newsletters

Sign up for Today's Best Articles in your inbox