Airbnb says it will verify all 7 million of its listings after California 'party-house' shooting

Airbnb CEO.
(Image credit: Justin Sullivan/Getty Images)

11-year-old Airbnb is finally growing up.

During a conference on Wednesday, CEO Brian Chesky announced the company's plans to verify all 7 million of its listings to give customers "peace of mind," The New York Times reports.

The long-awaited updates were galvanized by last week's mass shooting — at a so-called "party-house" in Orinda, California, rented through Airbnb — that left 5 people dead, CNBC notes. The party was advertised on Instagram as "Airbnb Mansion Party," and mostly attracted college students, while the victims were all under 30, including a 19-year-old girl, ABC News reports.

The Week

Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

SUBSCRIBE & SAVE
https://cdn.mos.cms.futurecdn.net/flexiimages/jacafc5zvs1692883516.jpg

Sign up for The Week's Free Newsletters

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

Sign up

In a company-wide email, Chesky said "trust is the real energy that drives Airbnb" and pledged to "do everything possible," including launching a new 24/7 Neighbor Hotline, and manually screening suspicious "high-risk reservations." And according to Reuters, the company banned unauthorized "party-houses" altogether earlier this week.

On the other hand, the Airbnb CEO also tweeted the short-term rental giant's new plans to ensure that all its listings are advertised accurately, and fully refund customers if listings were inaccurate, after a recent Vice News investigation uncovered a "nationwide web of deception."

Despite the sweeping safety measures, Chesky did still mention that "two million people a night stay in Airbnbs," and so "it's hard to prevent every bad thing happening," the Times notes.

Explore More

Ramisa Rob is a web intern at The Week. She is also an investigative reporting fellow at Brian Ross Investigates, and has previously worked for the The Daily Star. A recent graduate of the University of Michigan, she is currently pursuing her Masters at NYU Tisch.