Disney+ promises to 'quickly resolve' technical issues plaguing service on launch day


Fans have been putting the Disney+ servers to the test, and so far, it hasn't been the smoothest of launches.
Disney officially debuted its new streaming service, Disney+, on Tuesday morning, but some of those who rushed to download the app and watch the premiere of the live-action Star Wars show The Mandalorian were met with error messages, as the service experienced technical difficulties.
These issues ranged from a message telling users that "we're currently experiencing slow internet connection speeds," to one that read, "there seems to be an issue connecting to the Disney+ service." The launch day hasn't been quite as disastrous and glitch-ridden as had been feared, but it's still been enough to interrupt the rollout and likely delay plenty of Mandalorian viewings.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Asked about the potential of day-one crashes earlier this year, Michael Paull, president of Disney's streaming services, told The Verge "we're thinking very much about [overload]" but "we are ready" and "we're spending a lot of time planning for this launch." But technical issues arose on launch day all the same.
The Disney+ help account on Twitter said Tuesday morning that "consumer demand" for the service has "exceeded our high expectations," promising to "quickly resolve the current user issue." Disney+, perhaps, just needed just a bit more server power in its corner.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Brendan worked as a culture writer at The Week from 2018 to 2023, covering the entertainment industry, including film reviews, television recaps, awards season, the box office, major movie franchises and Hollywood gossip. He has written about film and television for outlets including Bloody Disgusting, Showbiz Cheat Sheet, Heavy and The Celebrity Cafe.
-
Twitter: Breaking the Bird – a 'riveting' documentary
The Week Recommends BBC2's 'fascinating' film charts the social media platform's fall from grace
By Irenie Forshaw, The Week UK Published
-
Detentions and hostile treatment: is it safe to visit the US?
The Explainer Spate of interrogations and deportations at US border sparking decline in overseas visitors
By The Week UK Published
-
The financial changes to expect in 'Awful April'
The Explainer As the new financial year begins, it brings changes for bills, wages and tax
By Marc Shoffman, The Week UK Published
-
New Mexico to investigate death of Gene Hackman, wife
speed read The Oscar-winning actor and his wife Betsy Arakawa were found dead in their home with no signs of foul play
By Peter Weber, The Week US Published
-
Giant schnauzer wins top prize at Westminster show
Speed Read Monty won best in show at the 149th Westminster Kennel Club dog show
By Peter Weber, The Week US Published
-
Beyoncé, Kendrick Lamar take top Grammys
Speed Read Beyoncé took home album of the year for 'Cowboy Carter' and Kendrick Lamar's diss track 'Not Like Us' won five awards
By Peter Weber, The Week US Published
-
The Louvre is giving 'Mona Lisa' her own room
Speed Read The world's most-visited art museum is getting a major renovation
By Peter Weber, The Week US Published
-
Honda and Nissan in merger talks
Speed Read The companies are currently Japan's second and third-biggest automakers, respectively
By Peter Weber, The Week US Published
-
Taylor Swift wraps up record-shattering Eras tour
Speed Read The pop star finally ended her long-running tour in Vancouver, Canada
By Peter Weber, The Week US Published
-
Drake claims illegal boosting, defamation
Speed Read The rapper accused Universal Music of boosting Kendrick Lamar's diss track and said UMG allowed him to be falsely accused of pedophilia
By Rafi Schwartz, The Week US Published
-
'Wicked' and 'Gladiator II' ignite holiday box office
Speed Read The combination of the two movies revitalized a struggling box office
By Peter Weber, The Week US Published