Disney+ promises to 'quickly resolve' technical issues plaguing service on launch day

Disney Plus.
(Image credit: Screenshot/Twitter/Elaine Low)

Fans have been putting the Disney+ servers to the test, and so far, it hasn't been the smoothest of launches.

Disney officially debuted its new streaming service, Disney+, on Tuesday morning, but some of those who rushed to download the app and watch the premiere of the live-action Star Wars show The Mandalorian were met with error messages, as the service experienced technical difficulties.

These issues ranged from a message telling users that "we're currently experiencing slow internet connection speeds," to one that read, "there seems to be an issue connecting to the Disney+ service." The launch day hasn't been quite as disastrous and glitch-ridden as had been feared, but it's still been enough to interrupt the rollout and likely delay plenty of Mandalorian viewings.

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Asked about the potential of day-one crashes earlier this year, Michael Paull, president of Disney's streaming services, told The Verge "we're thinking very much about [overload]" but "we are ready" and "we're spending a lot of time planning for this launch." But technical issues arose on launch day all the same.

The Disney+ help account on Twitter said Tuesday morning that "consumer demand" for the service has "exceeded our high expectations," promising to "quickly resolve the current user issue." Disney+, perhaps, just needed just a bit more server power in its corner.

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Brendan Morrow

Brendan worked as a culture writer at The Week from 2018 to 2023, covering the entertainment industry, including film reviews, television recaps, awards season, the box office, major movie franchises and Hollywood gossip. He has written about film and television for outlets including Bloody Disgusting, Showbiz Cheat Sheet, Heavy and The Celebrity Cafe.