Citibank to cut off online access for customers who don't go paperless
The bank will shut off the customer's access to both their online website and mobile app


Citibank has issued its customers an ultimatum: ditch your paper statements or lose access to your digital account.
The country's third-largest bank released new guidance last week saying that going paperless was "now required to access your account on Citi.com and the Citi Mobile App," according to a customer notification obtained by The Wall Street Journal. A representative for the bank told the Journal that the new guidelines were meant for a "small number" of Citibank customers who access their accounts online but still receive paper bills in the mail. This reportedly represents a single-digit percentage of their customers.
However, this change does come with some caveats. For example, customers who receive large-type or braille statements will continue to receive paper copies. Customers who have issues with their accounts such as past-due payments will also get paper reminders sent to them, the bank said. The change also only affects current Citibank customers, as new customers are automatically enrolled in paperless statements.
The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
The bank also told USA Today that if customers "opt-in to go all digital and find it’s not for you, you can request to go back to paper." Still, the change elicited some strong reactions from financial advisors. "It does not sound legal to me," Ira Rheingold, executive director of the National Association of Consumer Advocates, told the Journal, adding that the decision could push the limits of federal banking laws.
The move is in line, though, with an overall trend toward paperless billing in the banking industry. In 2022, 72.86% of all credit card payments were made online, according to the Consumer Financial Protection Bureau (CFPB) — up from 64.18% in 2019. Additionally, 67.2% of credit card accounts were enrolled in paperless billing in 2022, compared to 54.8% in 2019, according to the CFPB.
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Justin Klawans has worked as a staff writer at The Week since 2022. He began his career covering local news before joining Newsweek as a breaking news reporter, where he wrote about politics, national and global affairs, business, crime, sports, film, television and other news. Justin has also freelanced for outlets including Collider and United Press International.
-
8 of the best ‘cozy crime’ series of all time
The Week Recommends Murder mysteries don’t necessarily have to make us miserable, and these shows have perfected a feel-good crime formula
-
Youth revolts rattle Morocco as calls against corruption grow louder
THE EXPLAINER Snowballing controversy over World Cup construction and civic services has become a serious threat to Morocco’s political stability
-
Israel intercepts 2nd Gaza aid flotilla in a week
Speed Read The Israeli military intercepted a flotilla of nine boats with 145 activists aboard along with medical and food aid
-
Gold tops $4K per ounce, signaling financial unease
Speed Read Investors are worried about President Donald Trump’s trade war
-
Rising costs are making it harder for people to afford pets
Under the Radar Shelters are filling up as a result
-
Electronic Arts to go private in record $55B deal
speed read The video game giant is behind ‘The Sims’ and ‘Madden NFL’
-
Trump proposes ending quarterly earnings reports
Speed Read The SEC would have to approve any changes
-
Rupert Murdoch's conservative son wins succession battle
Speed Read Lachlan Murdoch will get control over the media empire that includes Fox News and The Wall Street Journal following his father's death, while his siblings will receive payouts
-
Why are global postal services cutting off package delivery to the US?
Today's Big Question 'Uncertainty' around new tariff rules halts small-dollar imports
-
New York court tosses Trump's $500M fraud fine
Speed Read A divided appeals court threw out a hefty penalty against President Trump for fraudulently inflating his wealth
-
Trump said to seek government stake in Intel
Speed Read The president and Intel CEO Lip-Bu Tan reportedly discussed the proposal at a recent meeting