A number of Amazon customers are complaining that they've been banned from the retailer over what the company claims are excessive returns, despite the fact that nowhere in Amazon's return policy does it suggest such a condition, The Wall Street Journal reports.
One customer who spoke with the Journal, Shira Golan, said she spends thousands of dollars a year on Amazon, buying household items and clothes. Golan said that she has on occasion asked for refunds on apparel or shoes when they arrive damaged or are the wrong item, and that the company closed her account permanently without warning, citing "an unusual number of problems."
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