America's least favorite fast food chains

Fast food chains are ubiquitous, but they aren't all made equal

Photo collage of a cockroach sitting on a toy burger.
The worst-ranked restaurant, perhaps surprisingly, is the brand that encapsulates American fast food more than any other
(Image credit: Illustration by Julia Wytrazek / Getty Images)

Fast food originated in the United States and has become a widespread and commonplace part of the American landscape. But while this food might provide a quick meal for a cheap price, Americans have begun to look for more from their favorite fast food joints. This can be analyzed using the American Customer Satisfaction Index's fast food ranking.

The ACSI survey, released on a regular basis, measures customer opinions to find out which is the highest ranked fast food chain — and which ones people aren't biting for. The survey ranks these chains on several metrics that can be used to determine the quality of a fast food franchise. These metrics include the accuracy of the food order, reliability of the mobile app and friendliness of the staff. Other metrics are more based on the product itself, including the variety of food offerings and the quality of the beverages. Additional factors, such as the layout and cleanliness of the restaurant, are also taken into account. On this basis, the restaurants are given a score between 1 and 100. And based on the responses to the survey, it appears that the accuracy of the food order and quality of the mobile app are the things many patrons agree are good across most fast food restaurants — while the food variety is the aspect that needs the most work.

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