Beware of student loan scams as payments resume

Borrowers should be on high alert

(Image credit: Sesame / Getty Images)

published 13 October 2023

As student loan borrowers readjust to making payments after a more than three-year pause, they should stay aware of more than just their payment due dates — they should also be on high alert for potential scams. Before student loan payments even resumed in October, over 350,000 student loan-related robocalls were placed within the first two weeks of September, "roughly as many as in the nine prior weeks," CBS MoneyWatch reported, citing information from Transaction Network Services.

Further, given the length of the pause and the changes it brought to the student loan landscape, it is likely easier than ever to get confused as to what's what. As Yahoo Finance noted, "During the pandemic, some servicers stopped dealing with student loans or ended their contracts, which means many borrowers are likely to restart their payments with companies they may not be familiar with." Meanwhile, other borrowers are making their payments for the first time ever.

Scammers posing as student loan servicers: Fraudsters may try to pretend they're a borrower's new student loan servicer. Before engaging with any phone calls or emails, confirm who your student loan servicer is, which you can do by visiting StudentAid.gov or by calling the Federal Student Aid Information Center, advised CBS MoneyWatch.
Fake Department of Education websites or affiliations: Another common scam is directing borrowers to a website that may appear to be the Department of Education's website but actually isn't. The Department of Education's official website is ed.gov, while the official Federal Student Aid website is studentaid.gov. Per The Motley Fool, "If you're directed to a website that ends in .com, .net, or any other extension, it isn't legit," and "the same goes for any other website that isn't one of these official sources of federal student loan information." Another red flag is "anyone stating that they are 'federally affiliated' or related to the Department of Education," according to Yahoo Finance.
Promises of debt relief in exchange for payment: Also be on the lookout for any offers for help managing your student loans or even getting them forgiven — but in exchange for payment first. As the Federal Trade Commission (FTC) underscored: "If someone tries to charge you upfront, before they've done anything, that's your first clue that this is a scam. And nobody but a scammer will ever offer you quick loan forgiveness."

Don't give out sensitive information. This includes any personal or financial information requested by an unknown party. Never give away your FSA ID login information — "only scammers will ask for this," CNBC reported, and once they get it, "they can cut off contact between borrowers and their loan servicer, and perhaps even steal their identity.”
Don't pay for debt relief or loan forgiveness. Similarly, don't trust anyone who is contacting you and offering a quick path toward paying down your student loan debt. As CNBC noted, "special access to repayment plans or forgiveness options doesn't exist"; all of your options are findable by logging into your student loan account.
Don't give in to pressure. If anyone is pushing you to make a quick decision, take a step back. "Pause, do research, go to StudentAid.gov," an FTC official told Yahoo Finance.

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Becca Stanek has worked as an editor and writer in the personal finance space since 2017. She previously served as a deputy editor and later a managing editor overseeing investing and savings content at LendingTree and as an editor at the financial startup SmartAsset, where she focused on retirement- and financial-adviser-related content. Before that, Becca was a staff writer at The Week, primarily contributing to Speed Reads.