United Airlines CEO apologizes for 'truly horrific event,' vows 'we will do better'

United Airlines CEO Oscar Munoz
(Image credit: SAUL LOEB/AFP/Getty Images)

United Airlines CEO Oscar Munoz issued a new statement Tuesday following the forced removal of a passenger who refused to give up his seat on Sunday when his plane was overbooked. "The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment," Munoz wrote. "I share all of those sentiments, and one above all: my deepest apologies for what happened."

In an earlier letter to employees Monday night, Munoz initially stood behind the actions of the employees on the flight, claiming that the crew "followed established procedures" in having the man dragged off the plane. He claimed the passenger was "politely asked to deplane," but he was "disruptive and belligerent" and "defied" officers.

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Jeva Lange

Jeva Lange was the executive editor at TheWeek.com. She formerly served as The Week's deputy editor and culture critic. She is also a contributor to Screen Slate, and her writing has appeared in The New York Daily News, The Awl, Vice, and Gothamist, among other publications. Jeva lives in New York City. Follow her on Twitter.