United Airlines CEO Oscar Munoz issued a new statement Tuesday following the forced removal of a passenger who refused to give up his seat on Sunday when his plane was overbooked. "The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment," Munoz wrote. "I share all of those sentiments, and one above all: my deepest apologies for what happened."
In an earlier letter to employees Monday night, Munoz initially stood behind the actions of the employees on the flight, claiming that the crew "followed established procedures" in having the man dragged off the plane. He claimed the passenger was "politely asked to deplane," but he was "disruptive and belligerent" and "defied" officers.
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