The changing sounds of the office

No more clattering keyboards; ‘everyone is chatting with AI’

Young male customer service employee using computer talking through headset at call center
AI dictation apps ‘take the messiness of speech and package it’ into ‘ever-greater productivity’
(Image credit: Maskot / Getty Images)

The sound of typing has been the background hum of office work for a century and half. But now it’s all about whispers.

After years of bashing typewriters, then tapping keyboards, desk-bound employees are, in ever-increasing numbers, murmuring to AI dictation apps to send emails, draft reports and write code.

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